SmarterWorld  /  WhatsApp marketing

WhatsApp marketing agency in Vienna

Turn WhatsApp chats
into orders.

We set up your official WhatsApp Business account, run the ads that open a chat with you, and add an AI assistant that answers every customer within seconds, day and night. Your first campaign goes live in about two weeks.

  • Ads that open a chat with you in one tap
  • Orders, bookings and payments inside the chat
  • Reorder reminders your customers actually read
  • Replies at 2am, in English, German or Arabic
Get my free WhatsApp plan Book a 20-minute call

Free 20-minute call with the founder

Official WhatsApp Business Platform GDPR-ready set-up English, German & Arabic Fixed price, in writing
1 bn+chats between people and businesses every day on WhatsApp, Messenger and Instagram
75%of people would rather message a business than call or email it
+55%more leads turned into customers than with email, SMS and calls, for businesses that sell in the chat

Source: Meta, 2026

Your offer is buried under
5,000 unread emails.

The same customer has 100 unread chats. Guess which pile they open first.

Your customers open WhatsApp around 30 times a day. It's where they talk to family, friends and the few businesses they trust. A message there gets read, and it gets an answer. For your customer, WhatsApp wins on every count:

  • Freeit costs them nothing to message you
  • Already installedthere's nothing to download
  • Nothing to remembertheir phone number is their account, so there's no password to lose
  • Privateprices and offers go one-to-one, never to a group
  • Room for everyoneevery customer reaches you on one business number
WhatsApp Business API, set up and run for you

Four things we build
so WhatsApp sells.

You keep running the business. We run the chat line, and you see every order it brings in.

01

Ads that start a conversation

Click-to-WhatsApp ads

One tap on your ad and the customer is talking to you. Meta charges nothing for your replies for up to 7 days after that tap.

  • —QR codes for your shop window, packaging and invoices
  • —Links your customers forward to friends
02

Orders taken in the chat

Catalogue, booking, payment

Customers browse your catalogue, book a slot and pay by link without ever leaving WhatsApp. Every step outside the chat loses buyers, so we keep them inside it.

  • —Booking forms filled in once, instead of six messages back and forth
  • —Payment links and checkouts with the cart already filled
03

Messages they're glad to get

Updates, reminders, offers

We start with the messages customers wait for: order confirmed, out for delivery, see you at 9. Once they trust the chat, the offers and reorder reminders follow.

  • —Written in your voice and checked by a person
  • —Sent only to customers who said yes
04

An AI assistant that never sleeps

WhatsApp AI agent

It answers from your own prices, stock and policies, books slots and updates orders. When a question needs a person, it hands the whole chat to your team.

  • —Replies within seconds, 24 hours a day
  • —Answers in the language the customer wrote in
Conversational commerce

One chat that sells, serves
and brings them back.

From the first ad to the fifth order, your customer never has to look for you again.

  1. 01Get noticedYour ad opens a chat, so every click can become a conversationBetter return on ad spend
  2. 02Get foundQR codes and shared links bring new customers straight inMore leads
  3. 03Help them choosePhotos, prices and answers while they're still interestedHigher conversion
  4. 04Buy in the chatCatalogue, booking and payment in a few tapsBigger orders
  5. 05Look after themUpdates and quick answers, without a phone queueTime saved for your team
  6. 06Bring them backA personal nudge when it's time to reorderCustomers who stay

Which stage is losing you customers? Tell us on WhatsApp and we'll show you how to fix it.

Ask us on WhatsApp
Proof it works

Delivery Hero, 2026

+15%more orders for restaurants using its WhatsApp AI advisor
40,000restaurant partners already on it
Weeklyone useful idea sent to each restaurant

Delivery Hero grew
orders 15% in the chat.

Its restaurant partners already ran their day on WhatsApp, so that's where Delivery Hero put its AI advisor. Every week the advisor sends each restaurant one idea it can act on, like a campaign to book or a dish to fix. The restaurants that use it sell more.

We build the same kind of assistant for smaller businesses, at a smaller price.

How it works

Live in about
two weeks.

One fixed price, agreed in writing before we start.

01Day 1

Your free WhatsApp plan

A 20-minute call. You leave knowing which message to move first and what it should earn you.

02Days 2–14

We build it

Verified business account, your profile, the first messages, the ads and the order forms.

03Every month

We run it and improve it

We track what sells, fix what doesn't, and add the AI assistant when the chats pile up.

WhatsApp marketing,
your questions answered.

What does WhatsApp marketing cost? +

Two parts. Meta charges a few cents for each message you send, depending on the type of message and your customer's country: roughly 1 to 6 cents in most of Europe, more for marketing messages to Germany. Replies to customers who write to you first are free for the first 1,000 each month.

Our set-up and monthly care come at one fixed price, agreed in writing after your free call. Our general terms are on the pricing page.

What is the WhatsApp Business API? +

The official version of WhatsApp for companies, run by Meta. It lets your whole team and an AI assistant answer from one number, send order updates automatically, and connect WhatsApp to your shop, booking system or CRM. The free WhatsApp Business app on your phone can't do that once you have more than a handful of chats a day.

Can I keep my current WhatsApp number? +

Usually, yes. If your number already runs on the WhatsApp Business app, we can connect it to the platform so you keep your chat history and can still use the app on your phone. We check your number on the first call.

Will my customers find it spammy? +

Only if the messages are spam. We message people who said yes, we start with updates they're waiting for, and every message has to be worth a reply. WhatsApp watches how customers react and limits businesses that annoy them, so quality protects your number too.

Is it GDPR-compliant? +

We set it up that way. Customers opt in before you message them, we sign a data processing agreement with you, and you decide what's stored and for how long.

What is conversational commerce? +

Selling through a conversation. Your customer asks, chooses, books, pays and gets their updates in one chat, usually on WhatsApp, because that's where they already spend their day.

Do I still need my website? +

Yes. The chat is one more way in. Run both side by side and keep whichever brings more orders for each campaign. Your AI assistant also learns from your website.

Does it work in German and Arabic? +

Yes. We write and run your chats in English, German and Arabic, and the AI answers each customer in the language they wrote in. Our founder is a native Arabic speaker, so the Arabic is checked by someone who reads it.

Get your free WhatsApp plan.

Message us on WhatsApp and tell us what you sell. In 20 minutes you'll know which message to move first and what it could earn you. If WhatsApp won't pay off for your business, we'll tell you.

Get my free WhatsApp plan

or book a 20-minute call  ·  office@smarterworld.ai

Rather write it down?

  • 01Send the form. A person reads it, usually within one working day.
  • 02We look at how your customers reach you today before we call.
  • 03You get your WhatsApp plan in a 20-minute call.

Email office@smarterworld.ai
WhatsApp or call +43 660 9673650
Or pick a time for the call
Vienna, Austria

One reply from a person. We never sell or share your details.

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Figures: Meta and Kantar for Meta, 2026; Delivery Hero, 2026. WhatsApp is a trademark of Meta Platforms, Inc. Smarter World is an independent agency.